What are Chat Reactions?


Nudge fosters community by encouraging peer collaboration, empowering workers to be engaged and drive impact. With Chat Reactions, users can use emojis to react to any chat message. Now frontline teams can quickly acknowledge and provide feedback to messages in an easily measurable way, without the need to respond with additional messages.


How do users choose an emoji?

Users can long-press on any message or image in Chat to see emojis appear. They can then pick the emoji they would like to use from the following options:

  • Smile ๐Ÿ˜€
  • Sad ๐Ÿ˜”
  • Laugh ๐Ÿ˜‚
  • Acknowledge/Okay โœ…
  • Celebrate  ๐ŸŽ‰

Users can also tap on an emoji that was selected by someone else and react with the same emoji.

Is this functionality available for all types of Chats?

Yes. Team Chats, Custom Group Chats, and 1:1 Chats all have the ability to react with emojis. 

How can users unselect an emoji?

Users can tap on the emoji they have previously used to un-react. Users can also long press on a message and see the list of emojis appear, and tap on the one they previously used to un-react. 

How many emojis can be selected?

Users can react using a single emoji, or as many as they would like.   

Will the users be able to see who has reacted using which emoji?

Users can tap on an emoji and that will display a sheet with the list of individuals who have reacted with that emoji. If the message has additional emojis, users will be able to swipe through them to see the users who reacted with those emojis. 

Will the user be able to see how many people reacted with the same emoji?

Yes, the users will see a counter displayed beside each emoji to see how many other users have reacted using the same emoji. 

What can chat reactions be used for?

Chat reactions are a great way to quickly provide contextual feedback to a message. In many cases, reactions reduce the need for additional chat messages in response.

Here are some examples where chat reactions may be used:

  • Acknowledgements (using โœ…)
    • Confirm the message was read
    • Confirm an action in the message was performed
    • Confirm awareness of a topic referenced in the message 
  • Conduct a poll 
    • Binary polls using ๐Ÿ˜€ (yes, positive) or ๐Ÿ˜” (no, negative)
    • Polls using up to five emojis (remember to explain what each emoji represents)
  • Collect feedback on:
    • Past events
    • New product launches
    • Team updates
  • Celebrate team achievements (using ๐ŸŽ‰)

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